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Hotel Info

Find below overview of the services we offer.

If there is something you are unable to find in this guide, please ask our staff at reception. We will be happy to help you at any time.

We wish you a pleasant stay, full of positive surprises and interesting encounters.

 

ADAPTOR

We will charge a deposit of CHF 20.00 when you borrow an adaptor and will credit this amount back to you when the adaptor is returned, 220 V.

AMBULANCE

Emergency rescue service 144

Luzerner Kantonsspital hospital

Spitalstrasse 16A

6210 Sursee

+41 41 926 45 45

ATM

There is a Luzerner Kantonalbank ATM in the foyer of the Swiss Paraplegic Centre.

BATHROBE

We will be delighted to bring a terry towelling bathrobe to your room on request.

BAR

The ideal place to meet for a pre-dinner aperitif in a sophisticated setting, or to end your evening in a relaxed atmosphere. With a garden lounge in the summer months.

LAGO Bar & Lounge

Monday to Saturday 4 pm to 12.30 am

Sunday 3 pm to 11 pm

 

The ONDA Bar in the GZI building is the ideal location for a meeting, for spending time in the library, or for enjoying a coffee with friends.

ONDA Bar

Monday to Friday 8 am to 4 pm

BED LINEN

Additional pillows and blankets are available on request. Please contact Reception on Tel. 2323. We have a selection of pillows available for you (ergonomic pillows, millet pillows, neck pillows, Swiss stone pine pillows, neck roll pillows, synthetic pillows). You will find more detailed information about the various types of pillows under P for Pillow selection.

If you are allergic to feathers, we will be delighted to provide you with pillows and duvets with synthetic filling.

BICYCLES

How about a relaxing bike ride around the Sempachersee lake? Our guests can borrow bicycles free of charge from us. Please contact Reception for further information. 

BREAKFAST

Enjoy a lavish breakfast in the Vivace buffet-style restaurant at the following times:

Monday to Friday 6.30 am to 9.30 am

Saturday and Sunday 6.30 am to 10 am

BUS

Public buses leave from the Swiss Paraplegic Centre bus stop (Schweizer Paraplegiker-Zentrum) going towards Sursee and from the Eymatt bus stop going towards Sursee or Buttisholz. You will find the timetable at the bus stop, at Reception, or on www.sbb.ch.

BUSINESS CENTRE

A computer with internet access and a printer is available in our Business Centre in the main building. Please contact Reception if you require this service.

CATERING

Are you planning a celebration? We can make it even better.

Our Catering Service offers a wide range of large and small dishes for any kind of event, ranging from a buffet lunch or a garden party to a glamorous wedding or a corporate celebration. We will be happy to advise you. 

CHARGERS

You can borrow chargers for a range of mobile devices from Reception. We will charge a deposit of CHF 20.00. 

CREDIT CARDS

We accept the following cards:

MasterCard, Visa, American Express, EC/Maestro and Postcard

DIGITAL GUEST SERVICES

Leisure activities? Forgotten your toothbrush? Book a table? Events? Feedback? Scan the code and find out more with our digital guest services.

https://hotelsempachersee.guestservices.ch/en

DEPARTURE

Please clear your room by 10.30 am on your day of departure. You can store your luggage in the luggage storeroom until you leave. Please contact Reception for further information. 

DOCTOR

Sempacherseepraxis practice
GP services

Länggasse 4

6208 Oberkirch

+41 41 937 16 16

Opening times:

Monday to Friday 8 am to 12 pm / 2 pm to 6 pm
Thursday untill 8 pm

DOGS

Dogs are always welcome – please keep them on a lead at all times. If your four-legged friends stay in your room overnight, we will charge CHF 15.00 per dog and night.

EXERCISE

Nottwil and its surroundings are fantastic for walking, hiking, and jogging. Ask at Reception about the various paths and routes. At Hotel Sempachersee, we will be delighted to lend you Nordic walking sticks and bicycles free of charge.

FAX

You can send and receive faxes at Reception (at a charge).

+41 41 939 23 24

FEEDBACK

Your views are important to us. Let us know what you think of us and be entered into a prize draw for a voucher worth CHF 100.00.

https://www.hotelsempachersee.ch/en/about-us/feedback

FIRE

The evacuation plan is on the back of the door to your room. In case of fire, please inform Reception on Tel. 2323.

What to do in case of fire:

  • Remain calm and close all windows
  • Follow the evacuation plan displayed in your hotel room
  • Close the door to your room as you leave
  • See evacuation plan for location of fire extinguishers
  • Do not use the lift; leave the building by the stairs/escape routes

FLOWERS

We will be delighted to organise flowers for you for any occasion (at a charge).

GUIDO A. ZÄCH INSTITUTE (GZI)

This building houses Swiss Paraplegic Research, Sports Medicine, the library, seminar rooms, and 51 wheelchair-accessible hotel rooms. The building, which was opened in October 2005, was designed by Basel architect Katharina Steib, who is the wife of the architect of the Swiss Paraplegic Centre.

HAIRDRESSER

The "Profis" team at the Swiss Paraplegic Centre look forward to your booking on Tel. 5764.

Opening times:

Tuesday 9 am to 6.30 pm

Wednesday to Friday 8 am to 6.30 pm

INTERNET

There is free Wi-Fi access on the whole site. Simply connect to the "SPG Public" network. Once you have entered your mobile number, you will receive an access code by text. If you do not have a mobile or if you require any further assistance, please contact Reception. You will also find a computer with internet access and a printer in our Business Centre.

IRONING SERVICE

You will find our service under L for Laundry and ironing service.

KETTLE

We will be delighted to provide you with a kettle on request. Please contact Reception.

KIOSK

You will find a wide range of consumer items, such as newspapers and confectionery, at the kiosk in the self-service restaurant of the Swiss Paraplegic Centre.

LAUNDRY AND IRONING SERVICE

We will be delighted to wash and/or iron your laundry – please contact Reception. You will find a laundry bag with a price list in the wardrobe in your room.

Our Housekeeping team will be happy to iron your clothes on request. Your clothes will be returned to you as quickly as possible. Please ask Reception for further information.

We will bring an iron and an ironing board to your room on request.

LIBRARY

Our relaxing library with its incredible view of the lake is on the 4th floor of the Guido A. Zäch Institute.

Opening times:
Monday to Friday 9 am to 1 pm and 2 pm to 5 pm

LOST AND FOUND

All found items will be taken to Reception and can be sent to your home address on request (at a charge).

LUGGAGE SERVICE

We will carry your luggage to your room or your car on request. Please contact Reception.

MINIBAR

You will find a small selection of drinks and snacks (that you have to pay for) in your minibar, which will be restocked every day.

MOSQUITO REPELLENT PLUG-IN

Reception will be happy to provide you with a mosquito repellent plug-in to ensure you have a peaceful night.

NEWSPAPERS

A selected range of newspapers will be available to you daily from outside the Vivace restaurant.

NORDIC WALKING

Recharge your soul! Our Nordic walking trail is a type of Vita Parcours fitness trail that offers perfect training for your body. You can also borrow Nordic walking sticks free of charge from us. Please contact Reception for further information.

PARKING

Car parks "A/B/C/D" of the Swiss Paraplegic Centre are available to you. The following overview shows you the closest car parks to the various buildings:

 

Car park A (Swiss Paraplegic Centre): SPC

Car park B (Guido A. Zäch Institute): GZI

Car parks C and D (Hotel Sempachersee): HSS

PHARMACY

The pharmacy in the Swiss Paraplegic Centre is open to the public.

Opening times:

Monday to Friday 8.30 am to 12.15 pm / 1.15 pm to 5 pm

PHOTOCOPIES

Our Reception staff will be happy to make photocopies for you (at a charge).

PILLOW SELECTION

We will be delighted to bring an additional pillow to your room. Please telephone Reception. You can choose from a variety of pillows:

  • Ergonomic pillow – responsive support without pressure, promotes calm and relaxed sleep
  • Millet pillow – promotes relaxation, retains heat, and adapts well to the shape of the neck
  • Neck roll pillow – stabilises the back and adapts to the sleeping position
  • Swiss stone pine pillow – relaxing forest scent helps you unwind and fall asleep calmly
  • Neck pillow – guarantees an ergonomic position for the neck and head
  • Synthetic pillow – suitable for people with allergies

POST

Stamps are available from Reception. We will be happy to take your post to the post office. The nearest post office is in the SPAR supermarket on Kantonsstrasse in Nottwil.

QUALITY MANAGEMENT

Our ISO-certified quality system guarantees the quality of our services and products as well as the satisfaction of our guests.

RADIO / TV

This folder contains a list of all the radio stations and television channels.

RAILWAY STATION

Nottwil railway station is less than a 15-minute walk away.

Opening times of ticket office at the station:

Monday to Friday 7 am to 9.45 am / 3 pm to 6.45 pm

RECEPTION

Opening times: 365 days a year / 24 hours

RESTAURANTS/BAR

Come and enjoy some gastronomic pampering! In our Sempia and Vivace restaurants we will surprise you with contemporary and innovative cuisine. You can end your evening in the relaxing atmosphere of the LAGO Bar & Lounge. We will be happy to take your table booking at Reception Tel. 2323

 

Sempia à la carte restaurant

Monday to Friday 11.30 am to 2 pm / 6 pm to midnight

Saturday 5 pm to midnight

Sunday 5 pm to 10 pm

Food served until 1.30 pm and 10 pm, respectively

 

Vivace buffet-style restaurant

Monday to Friday 6.30 am to 8 pm

Saturday and Sunday 6.30 am to 5 pm

 

LAGO Bar & Lounge

Monday to Saturday 4 pm to 12.30 am

Sunday 3 pm to 11 pm

 

ONDA Bar in the GZI

Monday to Friday 8 am to 4 pm

ROOM SERVICE

Food from room service is available Monday to Sunday from 8 am to 10 pm. Reception will be happy to take your order Tel. 2323

SAFE

You can leave your valuables in the safe in your room or deposit them at Reception. Instructions for using the safe in your room are on the front of the safe.

SELF-SERVICE RESTAURANT at the Swiss Paraplegic Centre

Opening times:            

Monday to Friday 6.30 am to 10.15 pm

Saturday and Sunday 8 am to 10.15 pm

SEWING SERVICE

Our sewing service is available for any small sewing jobs you may have. Please contact Reception. There is also a sewing kit in your room. 

SHOWER CHAIR AND SHOWER WHEELCHAIR

A limited number are available on request. Please contact Reception for further information.

SLEEPING COMFORT

Please contact Reception if you require additional bed linen or pillows. We will change your bed linen every day on request. Please inform Reception.

SMOKING

Smoking is not permitted in any of the buildings on the premises. You may enjoy your cigarettes on the balcony of your room or outdoors. There is a cigarette machine at Hotel Sempachersee.

STAMPS

Stamps are available from Reception.

SUNDAY BRUNCH

Our popular Sunday brunch takes place at the Vivace buffet-style restaurant every Sunday from 10.30 am to 2.30 pm. If you would like us to reserve a table for you as a hotel guest for a surcharge, please contact Reception.

SWISS PARAPLEGIC CENTRE (SPC)

Information is available from us or from the website www.paraplegie.ch.

SWIMMING

You can swim at the indoor pool of the neighbouring Swiss Paraplegic Centre or at the nearby lido in Nottwil. Please check the opening times in advance with Reception. You will be given your admission ticket at the Reception desk of the Swiss Paraplegic Centre (free of charge for hotel guests).

TAXI

Taxi Mary +41 79 775 77 77

Taxi Stadi +41 79 510 76 83

Blitz Taxi +41 41 921 21 21

Taxi Luis +41 79 435 50 00

Airport City Taxi +41 41 211 11 11

 

Taxi for wheelchair users:

Operator +41 848 84 94

Ruswil office +41 79 453 09 06

Sursee office +41 79 408 52 08

TELEPHONE

Important telephone numbers:

Reception 2323

Police 117

Fire brigade 118

Emergency rescue service 144

To obtain an external connection, please dial 0 followed by the number you need. You will be charged for the calls you make when you leave.

TOILETRIES

The following items are available from Reception:

  • Toothbrush
  • Shaving set
  • Shower cap
  • Comb
  • Slippers
  • Bathrobe

VISITING TIMES at the Swiss Paraplegic Centre

Patients may be visited at the following times:

  • 11 am to 8 pm on the Intensive Care Unit
  • 11 am to 8 pm in patient rooms
  • 11 am to 10 pm outside patient rooms

VOUCHERS

Would you like to surprise your loved ones with a culinary experience, a stay, or an event at our hotel? Order your vouchers online now:

https://shop.e-guma.ch/seminarhotel-sempachersee-nottwil/de/gutscheine

WAKE-UP CALL

You can request a telephone wake-up call. Please contact Reception the evening before.